• Clients have the opportunity to submit a formal notification or complaint to the Leadermed management/director by using the official complaint form available at Leadermed. The completed form may be placed in the designated complaint box at the clinic or submitted electronically via the complaint form on the website.
The complaint form, both physical and online, allows an individual/client to report to Leadermed’s management any suspicious action or potential violation of rights by Leadermed or its employees.
Leadermed will review each complaint/notification within ten (10) working days of receipt, with full confidentiality maintained if the person so wishes.
The client also has the option to remain anonymous when submitting a complaint or notification.
However, in cases of anonymity or non-disclosure of the sender's identity, Leadermed will not be able to provide feedback or communicate the outcome of the complaint/notification.